Breaking the privacy law with Computer Futures
Monday, April 20th, 2009Computer Futures is an IT recruitment company. At least, that's what they claim. In fact, they're nothing more than a call-center disguised as a recruitment center. There is no personal contact, no real assessment and no real matching.
In 2003, I applied for a job through Computer Futures. They have kept that information on file for over 6 years without a follow-up call. Any decent recruitment center would have either stopped using that information or place a follow-up meeting to make sure the data is up-to-date. More on the legality of keeping data that long in the last paragraph.
In the meantime, I keep getting job offers that do not concern me. I got job offers for developing in languages or environments that I never worked with and that certainly weren't ever mentioned in my resume. I got job offers stating that the candidate had to live in close vicinity to the offices - which were halfway across the country for me. I got job offers that didn't even mention a job offer, just a description of the company they were "recruiting" for.
I have asked to be removed from their systems several times over the past year. I have done so by writing to the call-center agents that mailed me, by writing to the e-mail address they mentioned in their e-mails and by writing to info@computerfutures.nl. I kept getting mails.
Today, I called them and the person answering the phone couldn't tell me why I hadn't been removed from the system, even though I had used the mail address mentioned in their mails for about four times. Upon asking to be removed, I was told that "I will make sure that you will no longer receive our e-mails". That's not what I asked. I wanted to have my information removed from the system. The call-center agent replied that "I will block everything that I can block". He could not affirm that my data would be permanently deleted. He also wouldn't confirm that they never had face-to-face interviews or that they screened persons by a real-life interview. When I pushed, he asked me if I wanted to have my e-mail removed or if I wanted a discussion. I told him that the latter would be nice since I had some questions about the way they treated me and my privacy to which I got blown off with a "I don't have time for this". Well, thank you! Just another confirmation that Computer Futures doesn't care about you as a person.
Itmight also be useful to add that Dutch Law states that data concerning job applications should not be held longer than one year after which they have to be destroyed. It looks like Computer Futures is breaking that law. Not only that law, but they're also breaking the OPTA rules which state that everyone should have the right to know what personal data is being kept by an organisation and should have the right to ask for immediate removal of this data from any databases and archives that this organisation stored his or her data in. So, I'm filing complaints with the appropriate government institutes. It'll take time and effort, but that's how tired I am of Computer Futures.











